Refund policy

REFUND AND CANCELLATION POLICY

Last updated: 4 September 2026

SCOPE

This policy covers services bought on hub.noriahealth.com. Amounts paid directly to a medical centre are governed by that centre's own terms.

RIGHT OF WITHDRAWAL

If you are a consumer resident in the European Union or the United Kingdom, you have 14 days from your order to withdraw, without giving a reason, unless the service has already been fully performed with your prior express consent.

For a live consultation, this means you can cancel free of charge at any time before the consultation takes place. Once the consultation has been held, the service has been performed and the right of withdrawal no longer applies.

CANCELLATION BY YOU

Before the service is performed: full refund, no fee. No-show without notice: the amount is retained.

CANCELLATION BY US

If no physician can take your case, or if we cannot deliver the service, you are refunded in full, without condition, within 14 days.

HOW TO ASK

Write to hub@noriahealth.com with your order number. Refunds go back to the payment method used.

WHAT YOU PAY NORIA, AND WHAT YOU PAY THE DOCTOR

What you pay on this site is Noria's coordination fee. It is due to Noria for Noria's own service: reviewing your request, finding an available physician and arranging the appointment. It is not an advance on anything else and it is never deducted from any other amount.

The physician's fee, and any amount due to a medical centre, are separate. They are set by the physician or the centre, told to you before the consultation, and billed and collected by them. Noria never collects them and never takes a share of them. Their refund rules are the physician's or the centre's own, and are given to you before you travel.